By purchasing products from this shop you agree to be bound by the Terms and Conditions. These are the Terms and Conditions by which we sell products to you. These Terms and Conditions will apply to the purchase of the goods advertised on this website by you the customer.
Each order is created bespoke for the customer and based on information supplied by the customer. I cannot take responsibility for any mistakes made during the ordering process, your order will be created exactly to the specifications you have provided.
Creation times may vary due to the volume of existing orders. Any changes in creation time will be updated on the site or communicated directly to the customer once a purchase has been made. You should understand that the creation time and shipping time are two separate events.
All orders will be shipped by Royal Mail. The customer will be sent a confirmation e-mail on the day of postage. The shipping times shown on the site are a guideline only. I take no responsibility for any delays once orders have been posted.
When ordering, if a tracked shipping option is selected the customer will be given the tracking number so they can track the shipping of their order. Purchasing of the tracked shipping option is recommended.
The items are quite delicate so they are packed and presented in such a way as to ensure they arrive in perfect condition.
Unfortunately I cannot accept returns or exchanges. These items are made to order and cant be resold. Please ensure you double check all your selections before you complete your purchase.
The customer is responsible for providing the correct delivery address. I cannot accept responsibility for items not delivered due to incorrect addresses or delivery problems at the customers address. Items returned to me due to having an incorrect address can be shipped again to a correct address but the customer must pay the shipping charge.
If you have any concerns about your order please do contact firstname.lastname@example.org stating your order number.
Each item is handmade to order so there may be slight variations in the item you receive compared to the item as advertised on the site
Estimated shipping times:
-North America: 5-22 business days
-Europe: 3-9 business days
-Australia, New Zealand and Oceania: 5-21 business days
-Asia Pacific: 5-21 business days
-Latin America and the Caribbean: 5-21 business days
-North Africa and the Middle East: 5-21 business days
-Sub-Saharan Africa: 5-21 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.